I have been a paint contractor for over 30 years. We have used Werner ladders the whole time but the last several years the quality control in the manufacture of the locks has obviously been forgotten. A couple of days ago I bought a 28ft and 40ft type 1 aluminum...Read more
Ladder was not even extended it fell over and cracked the rail on soft water soaked ground orange heavy duty 28 footRead more
I contacted Werner via phone and told him of my idea of a 3 section extension ladder instead of two section they said they weren't interested it sounded too much like a gorilla ladder I told me I had nothing to do with locking parts that was just three sections instead...Read more
ALWAYS USED WERNER LADDERS LAST TWO WEEKS HAVE HAD A 4 FT AND A 8FT BREAK AT LOWER LEG SAME LOCATION ON EACH LADDER LUCKILY NO INJURIES NEED TO REPLACE NOW WILL WERNER MAKE THESE UP OR GIVE ME A DISCOUNT TOWARDS REPLACEMENT WOULD LIKE TO KNOW I HAVE ABOUT LOST...Read more
Werner Ladder - Unsafe recalled ladder
So we bought a home with a recalled faulty ladder previously installed. We contacted werner for a replacement and was told it was an expired lawsuit. Why a recalled product would have an expiration date is crazy. So i will try to rig it and hopefully nobody will get hurt on it or will look into further legal action.
I had just stepped onto the second step when the support leg of the 5' aluminum ladder collapsed causing me to fall and hit my head. A rush visit to the ER resulted in 4 staples to close the wound. Bills are over $2500.00 and still coming. I bought this ladder at Home...Read more
Has anyone else has their 4 ft fiberglass ladders spreaders twist and break?? I jusy did and it br2pke my ankle and legRead more
Just received an e-mail from Werner Co. stating that their ladders can rack (twist) and the hinges can bend so badly that one wouldn't be able to fold up the ladder simply because the ladder tipped over. "Racking and bent spreaders often go hand in hand in a situation...Read more
I didn't like
- Dangerous ladders
I was painting on my Werner Ladder with the paint tray out and it collapsed due to the hinge breaking. I fell onto my back and left leg. Going to get xray today I hope. I was in such sever pain I could begin to get up for 10 minutes, but I was all tangled up in the...Read more
I needed a ladder to access my attics in my home and garage. For safety I wanted quality. I errontaly chose Werner's metal attic ladders. AS I was ascending into the attic, the metal rail snapped sending me to the floor. I contacted Werner and found out this model...Read more
I didn't like
- Poor quality and customer service lack of corporate integrity
Do you have something to say about Werner Ladder? What happened? What can we help you with?