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I have been a paint contractor for over 30 years. We have used Werner ladders the whole time but the last several years the quality control in the manufacture of the locks has obviously been forgotten. A couple of days ago I bought a 28ft and 40ft type 1 aluminum...
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Company wrote 0 private or public responses to the review from Oct 05.
1.2
#1374371
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Werner Ladder - Cracked fiberglass rail
Ladder was not even extended it fell over and cracked the rail on soft water soaked ground orange heavy duty 28 foot
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Company wrote 0 private or public responses to the review from Feb 22.
Anonymous
anonymous

File a complaint with the CPSC. These dangerous products will only be recalled when people file complaints. I suffered major injuries in 2015 when the Werner FS108 stepladder ...

#1195064
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I contacted Werner via phone and told him of my idea of a 3 section extension ladder instead of two section they said they weren't interested it sounded too much like a gorilla ladder I told me I had nothing to do with locking parts that was just three sections instead...
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Company wrote 0 public responses to the review from Jan 25.
Anonymous
Jim

Are you serious?Did you get a patent for this idea?You don't own the idea and they're under absolutely no obligation to give you credit or compensation for it.Next time don't ...

1.4
#1175885
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ALWAYS USED WERNER LADDERS LAST TWO WEEKS HAVE HAD A 4 FT AND A 8FT BREAK AT LOWER LEG SAME LOCATION ON EACH LADDER LUCKILY NO INJURIES NEED TO REPLACE NOW WILL WERNER MAKE THESE UP OR GIVE ME A DISCOUNT TOWARDS REPLACEMENT WOULD LIKE TO KNOW I HAVE ABOUT LOST...
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Company wrote 0 public responses to the review from Dec 19, 2017.
Anonymous
anonymous

PLEASE File a complaint with the CPSC. Recalls happen when people file complaints. Personally, I think Werner's stepladders are dangerous from what I've read and experienced. ...

1.0
#1152059
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Werner Ladder - Unsafe recalled ladder

Werner Ladder - Unsafe recalled ladder
So we bought a home with a recalled faulty ladder previously installed. We contacted werner for a replacement and was told it was an expired lawsuit. Why a recalled product would have an expiration date is crazy. So i will try to rig it and hopefully nobody will get hurt on it or will look into further legal action.
Company wrote 0 private or public responses to the review from Sep 19, 2017.
1.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1102725
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I had just stepped onto the second step when the support leg of the 5' aluminum ladder collapsed causing me to fall and hit my head. A rush visit to the ER resulted in 4 staples to close the wound. Bills are over $2500.00 and still coming. I bought this ladder at Home...
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Company wrote 0 public responses to the review from Sep 18, 2017.
Anonymous
anom

File a report with the CPSC. Keep the ladder as your proof. The Werner ladder I was using failed. I suffered multiple leg fractures. My medical bills approx. $80,000. Rec...

#1102460
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Has anyone else has their 4 ft fiberglass ladders spreaders twist and break?? I jusy did and it br2pke my ankle and leg
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Company wrote 0 private or public responses to the review from Jun 03, 2017.
Anonymous
anon

My 8 foot Werner FS108 ladder failed. The ladder twisted and the spreaders bent. I suffered multiple leg fractures. Shortly after my accident, another person suffered similar ...

2.8
#1056009
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Just received an e-mail from Werner Co. stating that their ladders can rack (twist) and the hinges can bend so badly that one wouldn't be able to fold up the ladder simply because the ladder tipped over. "Racking and bent spreaders often go hand in hand in a situation...
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Company wrote 0 public responses to the review from Feb 28, 2017.
1.0
I didn't like
  • Dangerous ladders
#1015073
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Werner Ladder - Faulty Hinge on Ladder Broke
Werner Ladder - Faulty Hinge on Ladder Broke
Werner Ladder - Faulty Hinge on Ladder Broke
Werner Ladder - Faulty Hinge on Ladder Broke
I was painting on my Werner Ladder with the paint tray out and it collapsed due to the hinge breaking. I fell onto my back and left leg. Going to get xray today I hope. I was in such sever pain I could begin to get up for 10 minutes, but I was all tangled up in the...
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Company wrote 0 private or public responses to the review from Jan 05, 2017.
Anonymous
bethlane

I went to eye doctir in June 2017 with sudden onset blurred vision. He asked if I had fallen or had an accident revently. I said in January 2017 I hit my head on dresser & hur...

Anonymous
Anonymous

File a complaint with the CPSC.

#985985
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Werner Ladder - Werner Attic Ladders
Werner Ladder - Werner Attic Ladders
I needed a ladder to access my attics in my home and garage. For safety I wanted quality. I errontaly chose Werner's metal attic ladders. AS I was ascending into the attic, the metal rail snapped sending me to the floor. I contacted Werner and found out this model...
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Company wrote 0 public responses to the review from Dec 21, 2016.
Anonymous
Anonymous

Warner ladders are JUNK! I have had 3 fail on me. I paint for a living so I use many various ladders. Never buy werner again. Although they gave me $100 check to buy another o...

1.0
I didn't like
  • Poor quality and customer service lack of corporate integrity
#977187
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