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I have been a paint contractor for over 30 years. We have used Werner ladders the whole time but the last several years the quality control in the manufacture of the locks has obviously been forgotten. A couple of days ago I bought a 28ft and 40ft type 1 aluminum...
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Company wrote 0 private or public responses to the review from Oct 05.
1.2
#1374371
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Werner Ladder - Cracked fiberglass rail
Ladder was not even extended it fell over and cracked the rail on soft water soaked ground orange heavy duty 28 foot
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Company wrote 0 private or public responses to the review from Feb 22.
Anonymous
anonymous

File a complaint with the CPSC. These dangerous products will only be recalled when people file complaints. I suffered major injuries in 2015 when the Werner FS108 stepladder ...

#1195064
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ALWAYS USED WERNER LADDERS LAST TWO WEEKS HAVE HAD A 4 FT AND A 8FT BREAK AT LOWER LEG SAME LOCATION ON EACH LADDER LUCKILY NO INJURIES NEED TO REPLACE NOW WILL WERNER MAKE THESE UP OR GIVE ME A DISCOUNT TOWARDS REPLACEMENT WOULD LIKE TO KNOW I HAVE ABOUT LOST...
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Company wrote 0 public responses to the review from Dec 19, 2017.
Anonymous
anonymous

PLEASE File a complaint with the CPSC. Recalls happen when people file complaints. Personally, I think Werner's stepladders are dangerous from what I've read and experienced. ...

1.0
#1152059
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I had just stepped onto the second step when the support leg of the 5' aluminum ladder collapsed causing me to fall and hit my head. A rush visit to the ER resulted in 4 staples to close the wound. Bills are over $2500.00 and still coming. I bought this ladder at Home...
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Company wrote 0 public responses to the review from Sep 18, 2017.
Anonymous
anom

File a report with the CPSC. Keep the ladder as your proof. The Werner ladder I was using failed. I suffered multiple leg fractures. My medical bills approx. $80,000. Rec...

#1102460
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Werner Ladder - Faulty Hinge on Ladder Broke
Werner Ladder - Faulty Hinge on Ladder Broke
Werner Ladder - Faulty Hinge on Ladder Broke
Werner Ladder - Faulty Hinge on Ladder Broke
I was painting on my Werner Ladder with the paint tray out and it collapsed due to the hinge breaking. I fell onto my back and left leg. Going to get xray today I hope. I was in such sever pain I could begin to get up for 10 minutes, but I was all tangled up in the...
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Company wrote 0 private or public responses to the review from Jan 05, 2017.
Anonymous
bethlane

I went to eye doctir in June 2017 with sudden onset blurred vision. He asked if I had fallen or had an accident revently. I said in January 2017 I hit my head on dresser & hur...

Anonymous
Anonymous

File a complaint with the CPSC.

#985985
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I contacted Werner via phone and told him of my idea of a 3 section extension ladder instead of two section they said they weren't interested it sounded too much like a gorilla ladder I told me I had nothing to do with locking parts that was just three sections instead...
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Company wrote 0 public responses to the review from Jan 25.
Anonymous
Jim

Are you serious?Did you get a patent for this idea?You don't own the idea and they're under absolutely no obligation to give you credit or compensation for it.Next time don't ...

1.4
#1175885
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Werner Ladder - Unsafe recalled ladder

Werner Ladder - Unsafe recalled ladder
So we bought a home with a recalled faulty ladder previously installed. We contacted werner for a replacement and was told it was an expired lawsuit. Why a recalled product would have an expiration date is crazy. So i will try to rig it and hopefully nobody will get hurt on it or will look into further legal action.
Company wrote 0 private or public responses to the review from Sep 19, 2017.
1.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1102725
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Has anyone else has their 4 ft fiberglass ladders spreaders twist and break?? I jusy did and it br2pke my ankle and leg
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Company wrote 0 private or public responses to the review from Jun 03, 2017.
Anonymous
anon

My 8 foot Werner FS108 ladder failed. The ladder twisted and the spreaders bent. I suffered multiple leg fractures. Shortly after my accident, another person suffered similar ...

2.8
#1056009
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Just received an e-mail from Werner Co. stating that their ladders can rack (twist) and the hinges can bend so badly that one wouldn't be able to fold up the ladder simply because the ladder tipped over. "Racking and bent spreaders often go hand in hand in a situation...
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Company wrote 0 public responses to the review from Feb 28, 2017.
1.0
I didn't like
  • Dangerous ladders
#1015073
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Contact Werner Ladder

Mailing Address:
Werner Co.
93 Werner Road
Greenville, Pennsylvania 16125
United States
Phone:
(888) 523-3371
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Werner Ladder Products and Services

Werner Ladder - Wernco and their ladder are dangerous and the company is full of ***!
Werner Ladder - Wernco and their ladder are dangerous and the company is full of ***!
The bottom rung of the fairly new 10' Werner ladder I had been using literally splintered underneath my feet causing me to fall and dislocate my shoulder. The piece of *** Claims Administrator, Jessica Vana is full of *** when she said "Engineering had looked at the...
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Company wrote 0 private or public responses to the review from Nov 10, 2016.
Anonymous
Captcrane

Does not look like a fairly new ladder to me! Looks like it has seen it's days outside in the Sun and rain a lot. Sunlight kills Fiberglass over time and it should have been k...

Anonymous
Anonymous

Yikes! That's scary that even their expensive, heavy duty ladders are s*** (350 lb rating). Suppose it's best to choose a different manufacturer than Werner!

1.0
I didn't like
  • Dangerous ladders
  • Poor quality
  • Claims admin jessica vana liar
#952546
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